FAQ
Yes, indeed, we do - in fact, we ship to Canada directly from our Toronto headquarters to serve you better! Full information found here on our Canadian Customer Information Page.
We are proud to offer some of the lowest shipping & handling options in the business! Note - shipping charges are PER ORDER, not per poster, so you can order as many posters as you want for one low shipping charge! Insurance is included in all shipping methods. All US orders are shipped via our warehouse in Western New York; all Canadian and International orders are shipped from our headquarters in Toronto. All prices are listed in U.S. Dollars. For all shipping rates, click here and visit our Shipping Information Page.
1. Returned items must be received by our warehouse within 30 days of delivery.
2. Posters/prints are eligible for return only in unblemished condition. Creases, rips, dents, or other damage makes an item ineligible for refund.
3. The following items are INELIGIBLE FOR RETURN: Vintage posters published more than 10 years ago. Items marked "Final Sale". Items priced at less than $20. DVDs and any other digital media item.
4. Flags & Banners are returnable only if unopened and still in factory-sealed original packaging.
5. After inspection by our returns department, eligible items will be refunded via your original method of payment, less a $7.50 return handling fee, and a $2.50 per-item restocking fee.
6. Returns Address (USA & International): Sports Poster Warehouse, c/o FreightBoy Inc., 4450 Witmer Industrial Estates Unit #4, Niagara Falls, NY 14305.
7. Returns Address (Canada Only): Sports Poster Warehouse, 55 Queen's Plate Drive #9, Toronto, ON M9W 6P2.
You may pay for your purchases with Visa, Master Card, or American Express through our secure on-line ordering system and by phone during regular business hours at 416-696-8353. We also offer PayPal checkout as well through our secure online ordering system.
Yes, we do! You may purchase a gift certificate in many different denominations by clicking here: Gift Certificates.
If a poster is listed as "Out of Print" and/or "Sold Out", how can I still purchase it?
The quick answer to this question is: YOU CAN'T (no matter how nicely you ask!). If a poster is "Out of
Print", it means the publisher has discontinued the title and has no more left in stock. If a poster is "Sold Out", it means that we no longer have any remaining in our warehouse, and have no way of replenishing stock.
Now, sometimes we are lucky enough to obtain limited quantities of posters from third-party sources long after they have gone "Out of Print". However, we cannot predict if or when this may occur for any particular poster. It could be months; it could be years; it most likely will be never!
The only other source we can refer you to for Out of Print, Sold Out posters is eBay. On eBay, you may be lucky enough to find a private sale of the particular poster you are looking for. You will likely have to search persistently, as it is also impossible to predict if or when you will be able to find the poster offered.
How do I track my order?
Your tracking number will be e-mailed to you as soon as your order ships. If you do not see a shipping confirmation e-mail in your inbox after some time has passed, please first check your SPAM folder, as sometimes they end up there. You can also call us during regular business hours at 416-696-8353, or by e-mail at info@sportsposterwarehouse.com..
What is your privacy policy?
At The Sports Poster Warehouse, we take your privacy extremely seriously. All information you share with us is fully secure and will never be shared with anyone. Period. Your telephone number will only be used if there is a problem with the processing or delivery of your order. Your e-mail address will only be used to communicate regarding your order (unless you sign up for our monthly newsletter).
What if I am not home during the day to receive packages?
Please try to provide a shipping address to a location where you know someone will be present to receive the package. Most common solutions are: work address; close friends or relatives; neighbors; or Post Office Boxes (for USPS orders only). Packages most often go missing when shipped to apartment complexes. Because couriers often leave packages unattended if the recipient is not present to receive it, The Sports Poster Warehouse takes no responsibility for missing parcels.
My poster isn't in perfect condition. Does this affect its collectible value?
No, not at all. Posters come straight off the printing press with minor dings, kinks, or tears - that's what happens with large sheets of paper. However, these incidental imperfections rarely affect the overall appearance of the poster, and therefore do not devalue the item at all. Condition is not as sensitive an issue as it is with sports cards or smaller collectibles. Posters are considered "Brand-New" if they have never been hung on a wall or excessively handled. There are no premium designations (i.e. "Gem Mint" or "Excellent") with posters. If a poster does have major defects (creases, pinholes, fading, etc), they will be fully disclosed on the poster detail page. However, almost every poster we sell is in brand-new, never-used condition, straight from the publisher's warehouse!
What is The Sports Poster Warehouse?
The Sports Poster Warehouse is the world's leading retailer of new, rare and vintage sports posters. Primarily a mail-order internet-based retailer, it is located in Toronto, Ontario, Canada. For more information, check out our About Us page.
Do you have a store location? What are its hours?
Good news! We now have a beautiful showroom open to the public at our Toronto headquarters, with retail walk-in hours 6 days a week. For hours and directions, click here to view our "Contact Us and Showroom Info" page.
How long will it take for my order to get to me?
At The Sports Poster Warehouse, over 95% of shipments are received within the promised delivery window quoted when you order! Unlike other mail-order poster retailers, we do our best to keep every item shown on our web site in stock in our Toronto-area warehouse. Therefore, your waiting time depends almost exclusively on the delivery option you choose. We offer everything from standard USPS postal delivery (3-6 Business Days) to FedEx Express (Overnight). You can view all the shipping options and prices on our Shipping & Ordering Information page.
Can I place an order as a gift for a friend, and have the items delivered directly to the gift recipient?
Yes! We have made this process very easy, and we even include a customized gift card at no extra charge.
Ordering from Canada does not create any problems that could not occur with a U.S.-based store. We now ship all US-destined orders from the Post Office in Western New York State, so there are no additional entry delays at the border. Posters are duty-free under our trade agreements, so you never have to pay importing taxes. And our Toll-Free customer service line can be reached from anywhere in North America, so contacting us is never a problem.
We guarantee that you will receive the posters you ordered in the condition that is advertised, and we will replace all damaged items in a timely fashion. We use super-strong custom-made shipping tubes that arrive safely at their destination more than 99.5% of the time. Still, accidents do happen, and the occasional tube gets bent or crushed in transit. Please report all damaged tubes to us immediately so we can begin the process of replacing your order.
What happens if my order was shipped incorrectly (i.e. wrong poster shipped, items missing, etc.)?
At The Sports Poster Warehouse, we have a triple-check system that ensures most mistakes are caught before orders are shipped. However, because we stock over 10,000 different items, mistakes do sometimes happen. If you have a problem with your order, please report it immediately. We will check our records, investigate with our shipping department, and fix the problem in a timely fashion.
I would like to carry some of the posters found at The Sports Poster Warehouse in my retail store. Do you offer wholesale pricing or volume discounts?
The Sports Poster Warehouse is not a wholesaler. We buy our posters from publishers and other wholesalers and sell them at retail prices. Therefore we do not have wholesale rates to offer. We do offer volume discounts on orders of 15 posters or more. If you would like to place an order of this size, please e-mail info@sportsposterwarehouse with a quotation request.
Do you ship outside of North America?
Yes, we ship to most developed parts of the world! We have shipped thousands of orders to countries such as England (and the rest of the UK), Germany, Netherlands, France, Italy, Spain, Sweden, Denmark, Australia, New Zealand, Hong Kong, Japan, Taiwan, Israel, and South Africa, to name some of the most common international destinations. International Air Mail delivery is only US$19.95 per order, while FedEx service is available to many of these destinations for as little as US$39.95.
Unfortunately, there are many countries in the world where shipping is not covered by our insurance, and therefore we cannot accept orders from certain parts of the world. This includes much of Africa, the Middle East, Southeast Asia, and South America. If your country does not appear as a selection on our order form, then we cannot ship to you. If you would like to ask in advance if we will ship to your country, e-mail us at info@sportsposterwarehouse.com.
If I join the waiting list for a poster that is out of print, how long will I have to wait before I can buy it?
It is impossible to predict when, or even if, we will be able to re-stock any out-of-stock items. It could be a matter of weeks, months or years. No one is reprinting these items, so the only way that we have to obtain additional copies is to find them on the secondary market, and this is purely arbitrary.
Make sure you first tried using our Search function at the top of the screen. Ensure that you have spelled the name correctly. If you still can't find it, try sending us an e-mail with your request. If we cannot fulfill your request, we will keep it on file and will notify you via e-mail in the future if we can satisfy your request.
We are constantly adding new posters to our vast selection, at an average rate of 20 items per week. If you are a regular visitor to The Sports Poster Warehouse, you'll notice new and exciting collections and posters constantly popping up.
We do not have an appraisal service, and we will not answer e-mails asking us how much a particular poster is worth. Unfortunately, we are not aware of any poster price guides in print - the only way to truly determine the value of a poster is to auction it off and see how much you get!
I am an individual who has some old posters I want to sell. Will you buy them from me?
Generally, we buy posters from individuals only if it involves a large quantity (50+) of posters in brand-new, never-used condition. We never buy posters with tack holes, water damage, fading, or other significant defects. Nonetheless, if you have a group of posters in top condition that you wish to sell, send us an e-mail and let us know what you have, and we will notify you if we have any interest.